Terms and Conditions

Effective Date: 20/07/25

Welcome to the 405 Chilee Company, These Terms and Conditions govern your use of our website www.405chileecompany.co.uk and the purchase of any products from our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our site.

You agree to use this website only for lawful purposes. You must not use it in any way that causes or may cause damage to the website, or interferes with any other person's use or enjoyment of the site.

You must be at least 18 years old to make a purchase through our site. By placing an order, you confirm that you meet this requirement.

We offer artisan chilli products that are handmade in small batches. While we do our best to ensure accuracy in our product descriptions and images, we cannot guarantee that colors or packaging will always appear exactly as displayed on your device. All product descriptions and prices are subject to change at any time without notice.

Allergen Warning: Our products may contain or be prepared in environments that handle allergens including, but not limited to, nuts, chilli, garlic, mustard, and sulphites.

All orders are subject to acceptance and availability. Once you place an order, you will receive an email confirming receipt of your order. This does not constitute acceptance of your order. We reserve the right to cancel any order at our discretion.

We accept payments through [Stripe, PayPal, major credit/debit cards, etc.]. All payments are processed securely.

We ship within the UK and Europe. Delivery times are estimated and not guaranteed. We are not responsible for delays caused by courier services, weather, or customs.

Shipping fees are non-refundable unless the product is faulty or incorrect.

We take pride in the quality of our chilli products. If you are not satisfied with your purchase due to a manufacturing fault or if you received the wrong item, please contact us within 14 days of delivery at 405chileecompany@gmail.com.

Due to the perishable nature of food products, we cannot accept returns for reasons of taste preference or opened products.

All content on this website — including text, images, logos, graphics, recipes, and product names — is the property of the 405 chilee company and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.

To the fullest extent permitted by law, we disclaim all warranties, express or implied. We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

You acknowledge that chilli products can cause irritation or allergic reactions. Please use with care. We are not liable for any adverse reactions caused by improper use.

Our use of your personal information is governed by our Privacy Policy. By using our website, you consent to the collection and use of information as outlined in that policy.

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated effective date. Continued use of the website constitutes your acceptance of the revised terms.