Privacy Policy

Effective Date: 20/07/2025
Website: www.405chileecompany.co.uk
Business Name: 405 Chilee Company.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our artisan chilli products.

When you visit our website or place an order, we may collect the following types of personal information:

• Contact Details: name, email address, shipping and billing address, phone number.
   
• Payment Information: We process payments securely via third-party providers (e.g., Stripe, PayPal). We do not store your full card details.
   
• Account Details: if you create an account, we store your login details securely.
   
• Usage Data: information about how you use our website (e.g., pages visited, time spent, referral sources) through cookies and analytics tools.
   

We use your personal data to:

• Fulfil and manage your orders
   
• Communicate with you about your order or respond to inquiries
   
• Improve and personalize your website experience
   
• Send marketing emails (only if you have opted in)
   
• Maintain legal and accounting records
   
• Detect and prevent fraud or misuse of our website
   

Under the UK GDPR and EU GDPR, we rely on the following legal bases:

• Contractual necessity: to process and fulfil your orders
   
• Consent: for email marketing or newsletter subscriptions
   
• Legal obligation: to comply with tax, accounting, or other legal duties
   
• Legitimate interest: to analyse website usage and improve our services
   

We do not sell or rent your data to third parties. However, we may share your data with:

• Payment processors (e.g., Stripe, PayPal)
   
• Delivery providers (e.g., Royal Mail, courier services

• Analytics services (e.g., Google Analytics)
   

All third parties are required to keep your data secure and use it only for the purposes we specify.

Our site uses cookies and similar technologies to enhance user experience, analyse traffic, and track marketing performance. You can control or disable cookies through your browser settings.

If you sign up for our newsletter or marketing emails, we may contact you with product updates, promotions, or chilli-related news. You can unsubscribe at any time using the link in our emails or by contacting us directly.

We retain your information for as long as necessary to fulfil your order, meet legal obligations, resolve disputes, and enforce our agreements. After that, we securely delete or anonymize your data.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate data
   
• Request deletion of your data
   
• Object to or restrict certain types of processing
   
• Withdraw consent at any time (e.g., for marketing)
   

To exercise your rights, please contact us at 405chileecompany@gmail.com.

We take appropriate technical and organizational measures to protect your personal data, including encrypted payment processing, secure servers, and regular website maintenance.

Our website is not intended for children under 16. We do not knowingly collect data from anyone under that age.

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated effective date. Continued use of our website indicates your acceptance of the policy.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

📧 Email: 405chileecompany@gmail.com
📍 Address: Archery Grove, Woolston, Southampton, SO19 9EW.